Dashboard

Conversations
8,420
+6%
First reply
2m 14s
-18 seconds
SLA hit
94.2%
+2 points
CSAT
4.7
From 2,840 ratings

Support volume

Incoming conversations by hour

Queue pressure

Billing82%
Technical66%
Refunds48%
Pre-sales22%

Agent leaderboard

AgentOpenResolvedSLACSAT
Ari Lane1818496%4.8
Jules Kim2416292%4.6
Mina Park1214898%4.9
Owen Reed3112888%4.4