Dashboard
Channels
Notification matrix
| Event | Admins | Managers | Customer | Channel |
|---|---|---|---|---|
| Failed payment | Yes | Yes | Yes | |
| Low stock | Yes | Catalog | No | In-app |
| Security warning | Yes | No | No | Email + SMS |
| Support SLA breach | Yes | Support | No | Webhook |
Digest schedule
Noise controls
Suppression rules78%
Duplicate grouping91%
Escalation strictness46%